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GPs' Responsibilities
- You will be treated as an individual and will be given due courtesy and respect at all times. You have the right to be treated confidentially.
- Respect for religious and cultural beliefs will be honoured.
- We will answer the telephone promptly and courteously.
- Home visits will be made when requested and if a doctor feels that you are not well enough or are too infirm to attend the surgery. The final decision rests with the doctor.
- We may give you your test results when you telephone the surgery or you may be asked to make an appointment with the doctor to discuss them.
- On registering as a new patient you will be offered a health check with the nurse.
- You will be given a time to see a doctor in accordance with the system used in this practice. If there is a substantial delay for any reason, you will be given an explanation.
- Repeat prescriptions will normally be ready from the surgery within 24 hours.
- Routine referral letters for hospital appointments will normally be dispatched within one working day of referral being agreed with the doctor. Urgent referrals for hospital appointments may be faxed, telephoned or provided as a hand-written note for a patient to take to the hospital.
Patients' Responsibilities
- We ask that you treat our doctors and all practice staff with due courtesy and respect.
- The first hour of the morning can be extremely busy. Please take the advice given to you at the practice.
- Let us know immediately if you change your address or name and remember to give your phone number and postcode.
- Please contact the surgery between 8.30 and 11.00am for a home visit during the day which will be at the discretion of the doctor.
A home visit for a genuine emergency can be requested at any time.
- If tests are ordered for you, please ask your doctor or a member of staff about receiving the results.
- Please read the rest of this practice booklet to get the best out of the service available.
- Please let us know if you are unable to keep an appointment. We can then offer it to someone else.
- Please check our patient information booklet for the procedure for obtaining repeat prescriptions.
Confidentiality
Confidentiality is a fundamental first principle with the doctors and all the practice staff. No patients' details
are ever disclosed to any third party without that patient's signed, express permission.
Suggestions
& Complaints
The practice has an agreed complaints
procedure and would hope to deal with any dissatisfaction in an efficient and
courteous manner. If you have any perceived cause of complaint please contact
our practice manager Mrs Moyra Lee or one of the doctors.
We also have a suggestion box in
the waiting area and would invite any constructive comment.
Zero Tolerance
We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.
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