Oaks Family Practice Centre

The practice operates a 48-hour appointment system and a number of pre-booked appointments are available. Appointments may be made in person or by telephone. Please make a separate appointment for each person. If you cannot attend, please cancel as soon as possible. Patients will be offered an appointment within 48 hours (weekends/holidays excluded) with a doctor in the practice, but not necessarily a doctor of your choice.

Urgent cases will be seen on the day with the first available doctor. Emergency cases will be seen immediately. Calls may be made between 8.30am and 6.00pm Monday to Friday.

Practice nurses and treatment room operate an appointment system except in urgent cases, when immediate treatment is available.

HOW DO I...
OBTAIN A HOME VISIT?

Please telephone before 11.00am. Only those too ill to travel will be seen at home. It is inappropriate to request a house call because of lack of transport or other non medical social factors. Urgent home visits will be seen as soon as possible.

HOW DO I...
OBTAIN REPEAT PRESCRIPTIONS?

We have an organised telephone service for repeat prescriptions. Repeat prescriptions should be ordered by telephone or in person 24 hours before collection. All prescriptions should be collected within five days.