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028 8676 2249
Reception.Z00407@gp.hscni.net
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Oaks Family Practice Centre
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Zero Tolerance
BBC Health News
The families borrowing to pay for care
28 Mar 2024 01:39
Like TV presenter Kate Garraway, other families are struggling with the cost of care.
Public satisfaction with NHS at lowest ever level
27 Mar 2024 07:15
Just 24% of Britons say they are satisfied, citing waiting times and lack of staff in a long-running survey.
Council spending on special needs transport doubles
27 Mar 2024 05:55
The rising cost of getting children to school is a key driver of current pressure on council budgets.
Wrong patient fitted with coil after Caesarean
28 Mar 2024 06:05
Other so-called never events include a patient almost having the wrong toe amputated during surgery.
Leaked emails reveal child gender service concerns
26 Mar 2024 02:20
BBC News has seen emails from senior NHS bosses saying some patients could be at risk.
Katie Price warns about 'damaging' plastic surgery
27 Mar 2024 10:43
The model says women have cosmetic procedures younger than she did, and they all look like "aliens".
Illnesses and conditions
Health and wellbeing
Practice Charter
GPs' Responsibilities
You will be treated
as an individual and will be given due courtesy and respect at all times. You have the right to be treated confidentially.
Respect for religious and cultural beliefs
will be honoured.
We will answer the telephone
promptly and courteously.
Home visits
will be made when requested and if a doctor feels that you are not well enough or are too infirm to attend the surgery. The final decision rests with the doctor. Where possible visits to be requested before 11.00am daily.
We may give you your test results
when you telephone the surgery or you may be asked to make an appointment with the doctor to discuss them.
On registering as a new patient
you will be offered a health check with the nurse.
You will be given a time to see a doctor
in accordance with the system used in this practice. If there is a substantial delay for any reason, you will be given an explanation.
Repeat prescriptions
Please allow at least 48 hours before collecting repeat prescriptions. Please also note repeat prescriptions can now be ordered online, anyone interested should ask at reception for details.
Routine referral letters
for hospital appointments will normally be dispatched within one working day of referral being agreed with the doctor. Urgent referrals for hospital appointments may be faxed, telephoned or provided as a hand-written note for a patient to take to the hospital.
Patients' Responsibilities
We ask that you treat
our doctors and all practice staff with due courtesy and respect.
The first hour of the morning
can be extremely busy. Please take the advice given to you at the practice.
Let us know immediately
if you change your address or name and remember to give your phone number and postcode.
Please contact the surgery
between 8.30am and 11.00am for a home visit during the day which will be at the discretion of the doctor.
A home visit for a genuine emergency can be requested at any time.
If tests
are ordered for you, please ask your doctor or a member of staff about receiving the results.
Please let us know if you are unable to keep an appointment
. We can then offer it to someone else.
Please check our patient information booklet
for the procedure for obtaining repeat prescriptions.
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