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Oaks Family Practice Centre
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BBC Health News
Doctor assumed disabled woman did not have sex
01 May 2024 06:11
Adults with disabilities describe traumatic experiences trying to access healthcare.
Ministers accept three-month deadline for blood scheme
30 Apr 2024 22:40
A final compensation scheme could be running by the year's end after ministers agree to a Labour-led demand.
Scientists work to make healthier white bread
01 May 2024 00:25
The research aimed at lovers of white bread has been funded by the government to improve the health benefits of UK food.
Special school pupils ‘tortured’ in calming rooms
30 Apr 2024 08:52
The BBC has obtained confidential material revealing appalling abuse and neglect affecting 39 pupils.
NHS England to stress biological sex in ward allocations
30 Apr 2024 02:02
Transgender women should not be put on single-sex female NHS wards in England, the government is proposing.
Patch to protect against measles shows promise
30 Apr 2024 00:08
Painless and easier to store than injections, it remains early days for microneedle-patch technology.
Illnesses and conditions
Health and wellbeing
Practice Charter
GPs' Responsibilities
You will be treated
as an individual and will be given due courtesy and respect at all times. You have the right to be treated confidentially.
Respect for religious and cultural beliefs
will be honoured.
We will answer the telephone
promptly and courteously.
Home visits
will be made when requested and if a doctor feels that you are not well enough or are too infirm to attend the surgery. The final decision rests with the doctor. Where possible visits to be requested before 11.00am daily.
We may give you your test results
when you telephone the surgery or you may be asked to make an appointment with the doctor to discuss them.
On registering as a new patient
you will be offered a health check with the nurse.
You will be given a time to see a doctor
in accordance with the system used in this practice. If there is a substantial delay for any reason, you will be given an explanation.
Repeat prescriptions
Please allow at least 48 hours before collecting repeat prescriptions. Please also note repeat prescriptions can now be ordered online, anyone interested should ask at reception for details.
Routine referral letters
for hospital appointments will normally be dispatched within one working day of referral being agreed with the doctor. Urgent referrals for hospital appointments may be faxed, telephoned or provided as a hand-written note for a patient to take to the hospital.
Patients' Responsibilities
We ask that you treat
our doctors and all practice staff with due courtesy and respect.
The first hour of the morning
can be extremely busy. Please take the advice given to you at the practice.
Let us know immediately
if you change your address or name and remember to give your phone number and postcode.
Please contact the surgery
between 8.30am and 11.00am for a home visit during the day which will be at the discretion of the doctor.
A home visit for a genuine emergency can be requested at any time.
If tests
are ordered for you, please ask your doctor or a member of staff about receiving the results.
Please let us know if you are unable to keep an appointment
. We can then offer it to someone else.
Please check our patient information booklet
for the procedure for obtaining repeat prescriptions.
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